vtd99 Privacy Policy
Here is a full description of how your personal information is collected, stored, used, and protected on the vtd99 platform.
This privacy policy ("Policy") has been prepared by the organisation operating the vtd99 platform (vtd99.cam) and applies to users in Bangladesh. When you register, log in, or use any of our services on vtd99, you are considered to have accepted the terms of this Policy.
We believe your privacy is a fundamental right. The vtd99 platform uses SSL encryption and modern security technology to keep all your personal and financial information safe. In this Policy we clearly set out what information we collect, why we collect it, and how it is used.
Please read this Policy carefully. If you have any questions, you can contact our support team via 24/7 live chat or by email at [email protected].
What information we collect
We collect certain personal information to improve your experience on vtd99 and to ensure the security of the platform. This information falls into two main categories:
1.1 — Information you provide directly
Information you provide during registration and account management:
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID or passport number (for identity verification)
- Payment account details (such as: bKash, Nagad, Rocket, Upay numbers)
- Bank account details (where applicable)
- Residential address
- Preferred language and currency
1.2 — Automatically collected information
Certain technical information is collected automatically when you use our platform:
- IP address and device identifier information
- Browser type, version, and operating system
- Date and time of site access
- Which pages you visited and how long you stayed
- Gaming activity, betting, and transaction history
- Cookie and session data
- Referral source (where you came from when you arrived at our site)
Purpose of information use
Collected information is used only for the following legitimate purposes:
Account management
To create, verify, and maintain your account and to ensure secure login.
Transaction processing
To process deposit and withdrawal requests and to ensure financial security.
Fraud prevention
To ensure account security and to detect unauthorised access and fraudulent activity.
Customer support
Your information is used to resolve your issues and to provide effective assistance.
Service improvement
Analytical information is used to improve your experience and to add new features.
Regulatory compliance
To comply with applicable laws, tax regulations, and responsible gaming guidelines.
Cookies and tracking technologies
The vtd99 platform uses cookies and similar technologies to improve your user experience. Cookies are small text files stored in your browser.
3.1 — Cookies we use
- Essential cookies: Essential for running the core functions of the site. Without these, the site will not work properly.
- Functional cookies: To remember your preferences and settings, such as language selection.
- Analytical cookies: To collect usage statistics for the site and to improve services.
- Security cookies: Used to detect and prevent fraud.
3.2 — Cookie control
You can disable cookies by changing your browser settings. However, doing so may mean that some features of the site do not work properly. Essential cookies cannot be disabled, as they are required for the site's core services.
Sharing information with third parties
vtd99 does not sell your personal information or share it with third parties without authorisation. However, some information may be shared in the following limited circumstances:
4.1 — Service provider partners
Necessary information may be shared with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure, and customer support services. All such partners operate under strict confidentiality agreements.
4.2 — Legal obligations
If we are required to provide information in compliance with a court order, government directive, or applicable law, we will be obliged to do so.
4.3 — Fraud prevention
Relevant information may be shared as part of efforts to detect and prevent fraudulent activity, and as part of anti-money laundering (AML) and know-your-customer (KYC) processes.
4.4 — With your consent
For any purpose beyond those listed above, we will always obtain your explicit consent before sharing your information.
Data security measures
vtd99 applies multi-layered security measures to ensure the safety of your information:
- SSL/TLS encryption: All data transfers between you and our servers are protected by industry-standard SSL encryption.
- Data encryption: Stored sensitive information, particularly payment-related data, is kept in encrypted form.
- Access control: Only authorised staff can access your information, and only on a strict need-to-know basis.
- Regular security reviews: Our systems undergo regular security assessments.
- Two-factor authentication: Two-factor authentication (2FA) is available to protect your account.
- Firewall protection: Advanced firewalls and intrusion detection systems are active around the clock.
However, no digital system is entirely free from risk. We strive to ensure the highest level of protection, but we advise you to remain aware of the risks associated with transmitting information over the internet. Never share your account password with anyone.
Data retention period
We retain your personal information only for as long as it is needed to fulfil the purpose for which it was collected, or for as long as the law requires us to keep it:
- Account information: For as long as your account is active, and for a defined period after closure in accordance with legal obligations.
- Transaction records: For a minimum of five years in compliance with financial regulations.
- Customer support communications: For a reasonable period in view of potential dispute resolution needs.
- Cookie and usage data: In accordance with the retention period set for each cookie.
Once the retention period ends, information is securely deleted or anonymised so that you can no longer be identified.
Your rights
As a registered user of vtd99, you have the following rights:
Right to access
You may request to know what information we hold about you.
Right to rectification
If any information we hold about you is incorrect, you may request that it be corrected.
Right to erasure
In certain circumstances, you may request that your personal information be deleted.
Right to restrict processing
In certain cases, you may request that the processing of your information be restricted.
Right to object
You may object to the processing of your information on specific grounds.
Right to withdraw consent
For any information processed on the basis of consent, you may withdraw that consent at any time.
To exercise these rights, email [email protected] or use our 24/7 live chat service. We will verify your request and respond as soon as possible.
Protection of minors' information
vtd99 strictly does not provide services to anyone under the age of 21. Our platform is for persons aged 21 or over only. Age verification during registration is mandatory.
If we become aware that a minor is using our services or has provided personal information, we will immediately close that account and delete all associated information.
If a parent or guardian believes their minor child is using our site, please contact us immediately at [email protected].
Changes and updates to this Policy
We may review and update this privacy policy from time to time. Depending on the nature of the change, we will notify you as follows:
- Significant changes: An advance notice will be sent to your registered email address.
- Minor changes: The "Last updated" date on the site's policy page will be changed.
- Effective date of new version: This will be clearly stated in the change notification.
If you continue to use vtd99 after any changes, you are considered to have accepted the updated Policy. We recommend that you visit this page regularly.
Privacy contact
Contact us
If you have any questions, concerns, or complaints about this privacy policy, please contact us through the following:
For more information, visit our Terms & Conditions, Responsible Gaming and FAQ page.